Follow the Log Generation Wizard for collecting the required and pertinent information.Start > Programs > GFI MailEssentials > Troubleshooter.Wait for at least 30 minutes to gather enough information and for the issue to be reproduced.Make sure that you have tracing enabled.If the issue still persists, please generate the troubleshooting logs as follows: Open the Windows Services Manager by navigating to Start > Run > services.msc and start the following services:Īfter restarting the services, the spam filters should not block legitimate emails, and t he "Enable Anti-Spam" option should control the filters properly. The MailEssentials services previously stopped, need to be started back up. GFI MailEssentials Quarantine Action Services.Open the Windows Services Manager by navigating to Start > Run > services.msc and stop the following services: The MailEssentials services need to be stopped. The solution is to stop and then start the services: Stop the MailEssentials services The GFI MailEssentials Services are causing the undesired behavior. The "Enable Anti-Spam" option in the General Settings > Scanning Manager is turned off, but it is still blocking legitimate emails. The SPAM filters are catching most of your legitimate mail.
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